Approaches and challenges to optimising primary care teams’ electronic health record usage

The UW PATH collaborative examined the approaches used and challenges perceived by analysts supporting the optimization of primary care teams’ EHR use at a large U.S. academic health system. Analysts and their supervisor were interviewed and data were analyzed for themes. Dedicated optimization analysts can add value to health systems through playing a mediating role between health information technology leadership and care teams. EHR optimization should be performed with an understanding of workflow, cognitive and interactional activities in primary care.