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What Are We Measuring? Evaluating Physician-Specific Satisfaction Scores Between Emergency Departments
Most emergency departments (ED) use patient experience surveys (i.e., Press Ganey) that include specific physician assessment fields. A team of…
Diabetic Retinopathy Assessment Variability Among Eye Care Providers in an Urban Teleophthalmology Program
Teleophthalmology is an evidence-based method for diabetic eye screening. It is unclear whether the type of eye care provider performing…
Assessing unwanted variations in rheumatology clinic previsit rooming
Edmond Ramly et al. conducted a cross-sectional time-study and work-system analysis to measure rooming workflows in three rheumatology clinics to…
Connecting rheumatology patients to primary care for high blood pressure
High blood pressure is the most prevalent cardiovascular risk factor for rheumatology patients, yet blood pressures are not frequently addressed…
Why Physicians Should Trust in Patients
Most of the existing literature on trust between patients and physicians focuses on whether patients trust their clinicians. However, the…
Rationale and study design of the MyHEART study: A young adult hypertension self-management randomized controlled trial
To address the unmet need in hypertensive care for young adults, we developed MyHEART (My Hypertension Education And Reaching Target),…
What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement
For the past 25 years, health care providers and health system administrators have sought to improve care by surveying patients…
Identification of barriers, facilitators and system-based implementation strategies to increase teleophthalmology use for diabetic eye screening in a rural US primary care clinic
Teleophthalmology for diabetic eye screening is an evidence-based intervention substantially underused in US multipayer primary care clinics, even when equipment…
Inpatients Sign On: An Opportunity to Engage Hospitalized Patients and Caregivers Using Inpatient Portals
Inpatient portals are online patient portals linked to electronic health records that provide hospitalized patients and caregivers secure access to…
The Effects of Discrete Work Shifts on a Nonterminating Service System
Hospital emergency departments (EDs) provide around‐the‐clock medical care, and as such are generally modeled as nonterminating queues. However, from the…